Terms & Conditions
Bliss Holiday is pleased to present its Tariff of Accommodations and Services across the Indian Ocean.
GENERAL TERMS:
Rates > Validity > We are featuring products valid from 1 November, (current year) to 31 October, (next year) > Except with hotels that may change in January. See your Tour Operator Confidential Tariff in the main page upon login.
Extra special product
You can always look on our website for special, value-added offers. Whether it is a rate reduction or a specially priced package, check out this special section online often for updated news!
MORE ABOUT ACCOMMODATIONS | Hotel Star Ratings & Descriptions> Bliss Holiday uses its own rating system which may differ from ratings published by other Tour Operators. Room category> Descriptions are as correct at the time of publishing as possible. However, the hotels reserve the right to amend their description at any time. Bliss Holiday cannot be held liable in any way to you nor to any third parties should this information change. Descriptions are based on information provided by the hotel. Rates> Are quoted in EURO. and are per room/night inclusive of applicable taxes. Unused funds will be refunded upon check-out. Some hotels may accept a cash deposit in lieu, but this cannot be guaranteed. Bed types> Double rooms may contain only one double bed. Passengers requiring separate beds should specifically request this at the time of booking. Separate beds will then be placed on request subject to confirmation by the hotel. Triples and Quads are often 2 doubles or 2 Queen beds. Cold towels, baby cots, and Garland can be requested (an additional charges will be applied). Convention or Premium Dates> There are times where regular rates cannot be guaranteed. If the hotel confirms availability, Premium rates will be confirmed at the time of booking. These will include all applicable taxes. Each hotels policy may differ according to bedding. Non-listed hotels> We can make these reservations for you, but Bliss Holiday may have to prepay them to the supplier. Once Bliss Holiday has prepaid suppliers for non-published services, there are no refunds or credits for unused Meals services, even in the event of full cancellation of the booking. Non-listed hotels and services may also be subject to handling fees which may cause rates to be higher than the suppliers published rate. This will not be a basis for claims or refunds. Meal Plans> Generally begin with dinner on the day of arrival and end with breakfast on the day of departure. There are specific hotels where these plans may be included in the rate. Special Requests> Must be indicated at the time of booking. Bliss Holiday will make every effort to confirm them but cannot guarantee them. Tax Increases> Our prices include all relevant federal, state and locally imposed taxes. These taxes are subject to change, often at short notice. Any increases are beyond the control of both Bliss Holiday and our suppliers. Should taxes increase, we will notify agents / clients and bookings will be adjusted to reflect the revised tax rates. When problems may occur on occasion, circumstances beyond our control (such as hotel closures, hotel sell out situations, force majeure), may mean that passengers must be moved to alternate accommodations. If the circumstances are deemed to be beyond our control, then Bliss Holiday will not be responsible for any additional cost incurred in finding alternate accommodation. Rest assured, whatever the circumstance, Bliss Holiday will assist your passengers in every way possible. Black-out Dates> Black-outs can be added at any time by the hotels. During blackouts, hotels are in critical occupancy status and are only prepared to honor existing reservations. Name and date changes may not be permitted after existing reservations have been reported to the hotel.
HOTEL BOOKING POLICIES | How to make bookings you can send bookings via our online reservation system www.blissholiday.mu or – in case of services not included in our Tariff - via email. Bliss Holiday will reply with a confirmation number. Your reservation has been accepted! Email: reservations@blissholiday.mu.
What we need from you to expedite your confirmation> please provide the following information when making a booking: - Full passenger names, including first names, children’s ages (as some restrictions or reductions may apply).
- Number of passengers per room. Bookings for more than 4 passengers per room are always on request and must be reconfirmed by Bliss Holiday staff members to be valid.
- Bookings for children and honeymoon package are upon request.
- Bookings for more than 4 rooms traveling together may be treated as a group and some hotels may add porterage charges. Any extra charges as a result may be billed to you at a later time.
- Accommodation category (single, double, suite etc.).
- Arrival and departure dates for each hotel.
- Number of nights for each hotel.
- Any special instructions/requests/comments relating to the booking (such as handicapped-accessible room, bed types, non-smoking room, high floor etc.).
- Flight details (only if early or late arrival affects hotel check-in time versus room availability)
- Your file reference number and full company name and contact information on each communication.
What happens next so you know what to expect>
- Requests are subject to availability; confirmations are usually sent within 24 hours except for Rodrigues and non-listed hotels. We will respond to these requests as soon as possible.
- Our response will include your booking reference number (if provided) as well as Bliss Holiday booking number that must be used in all future correspondence.
- If a request cannot be accommodated, Bliss Holiday will endeavor to confirm a guaranteed alternative hotel, unless you advise Bliss Holiday that you do not want to be offered alternative hotels.
- If the confirmed alternate hotel is not acceptable to your client, Bliss Holiday must be advised to cancel this alternate hotel or any resulting no-show charges will be billed to you. All reservations are guaranteed for the first night. If you need to cancel the alternative hotel, Bliss Holiday will acknowledge this in writing. What you need to know> You are responsible for providing Bliss Holiday with notice of all cancellations and/or amendments either through written notice (e-mail) or electronically through the booking system and must be in receipt of Bliss Holiday acknowledgement of such. Any bookings that have not been cancelled are considered live reservations and are subject to cancellation penalties.
More about our reservation system
Our online reservation system, is an efficient electronic service offered to facilitate hotel and ground transportation bookings at the properties and services published in this tariff. Bliss Holiday holds room inventory in selected properties to enable instant online confirmation, while in others, we may require a longer response time for confirmation. Whoever gets to our online system is offered to different user categories including Travel Professionals who are in good credit standing and End Users. However, we protect Travel Professionals through discounted industry rates. Our booking system cannot be used to reserve group reservations (more than 4 rooms or 10 passengers). Disclaimer: we do not accept multiple bookings for the same party in the same hotel as this may be considered a group booking. Hotels will charge a higher room rate as well as porterage charges when this rule is violated. To use our booking system, we need you to register with your company online. You will receive your Bliss Holiday login. Use it every time you book online to ensure secure transactions and tracking of your reservations. PLEASE DO NOT! The sale of FIT hotel rates on the Internet without prior explicit written approval from Bliss Holiday is strictly prohibited. Violation will incur immediate cancellation of your contract with Bliss Holiday.
MORE ABOUT FIT SERVICES | Reservation Requests should be made through our Online Reservation System (we will provide you with detailed information and instructions). You will receive written confirmation. Requests must always provide full names of all passengers, airport, flight number, scheduled arrival / departure time and hotel.
Land Services and Sightseeing Tours> All Land Services are subject to changes and require a minimum of two passengers unless otherwise specified. The date of service may change after the reservation has been made. In this event we will inform you about the new date and will require your approval to the new schedule. If you do not approve of the new date, the service will be refunded in full to the passenger. Reconfirmation by phone of pick-up time for all land services is required at least 24 hours before the date of service. Bliss Holiday will not be liable for damages if the Land Service Supplier is unable to fulfill their obligations due to events beyond the Supplier’s control, including, without limitation: fire, flood, natural disaster, civil disturbance, etc. In any such event, Bliss Holiday will endeavor to make other suitable arrangements for passengers.
Arrival Transfers > All SIC Transfers are at least 2 passengers in the coast. Waiting time for International Flights is 60 minutes after landing at SSR international Airport or at the Harbor Port Louis. Waiting time for Domestic Flights is 60 minutes after landing at the Airport and harbor. Should they not find the Airport Representative at counter 25 or the Driver with a sign board written on their names. They will call +230 59427344 or 5942 7326. We will immediately help your clients to find our Driver. Passengers who will not call us and take a taxi to the hotel will be charged as no-show.
Appointment Tours and Excursions
- Any Changes (flight and/or time) or cancellations of confirmed services must be received at least 48 hours prior scheduled time to avoid 100% penalty (except where otherwise stated).
- We will apply a surcharge of €25.00 per service for transfers operated between midnight to 6:00AM (SIC/PRIVATE).
- December 25th We operate transfers but no catamaran excursion and some other excursions.
- December 31st No Night Tours only transfers and private car.
- January 1st & 2nd We operate transfers but no excursions
Cancellation Policy for Tours & Excursions
Note
ABOUT PAYMENTS | All direct Hotel booking is subject to pre-payment of the full applicable rates by the Clients to Bliss Holiday Ltd. Payment should be effected no less than 30 days prior to the Guest’s arrival at applicable quotation with proof of payment being sent to Bliss Holiday Ltd.
PAYMENT TYPES | Direct Billing is granted to those Travel Professionals that have agreed on a deposit or letter of credit for an amount proportioned to the volume produced. Payment must be received 30 days after service was rendered | Pre-payment is required for all Travel Professionals that have not established credit relations guaranteed by a deposit or letter of credit. | Credit Card is required as a form of payment for all other users. We accept Visa, MasterCard.
MORE ABOUT PAYMENT PROCEDURES | You must establish an account with Bliss Holiday Ltd to book our services. This will require a floating deposit and/or a letter of credit the amount of which will determine your credit limit. Once your account is established, invoices are issued within the week prior to the first service and must be paid within 30 days from the date of issue, or sooner, if your credit limit has been reached. Non-payment may result in cancellation of future services. Payments can only be accepted in or by Wire Transfer to our account. When sending payment by wire transfer, please alert Bliss Holiday Accounting Department of payment with a detailed list on how to apply payment against your reservations. e-mails to be sent to: reservations@blissholiday.mu
MORE ABOUT CHANGES AND CANCELLATIONS | When there are changes made> Itinerary changes by clients will happen occasionally. Once the passenger has arrived in the Mauritius /Rodrigues, itinerary changes can only be made by contacting Bliss Holiday. Bliss Holiday will not refund cancelled or changed hotel and services. What happens with Unused Services Terms & Conditions> When you are charged Bliss Holiday acknowledges and confirms all booking activity from the initial reservation to any changes and cancellations thereafter. It is your responsibility to ensure you have a Bliss Holiday confirmation for your latest activity or you will be charged accordingly. Bliss Holiday is not required to advise cancellation policies with each booking unless it is an exception to the rule. Our reservations office hours are Monday-Friday 08:30 AM to 16:30 PM and Saturday 08:30 AM to 12:30 PM and are closed on Mauritius Public Holidays. Messages received after these hours are not processed until the next business day. For example, a change or cancellation received on Saturday afternoon for an imminent arrival will not be reviewed until Monday morning and therefore may be subject to no-show or cancellation penalties. How are you charged? The charges are per person. Any deviations or updates to these policies will be specified with each product on our website www.blissholiday.mu. FIT Hotels Cancellation> Cancellation must be within 45 days prior to client’s arrival =50%, within 30 days prior to arrival = 100%. –depending on the hotel- prior to the arrival date to avoid no-show penalty changes. No-shows are subject to a payment of 100%. Exceptional Cancellation Policies> For certain hotels, different policies apply which will be indicated at time of booking. At some hotels name changes will be considered as cancellations as will any amendment which results in a reduced length of stay, including early departure. These are clearly indicated on our website.
MORE ABOUT OUR OPERATIONAL POLICIES | Vouchers must be issued for each hotel, ground service or attraction, including any pre or post nights booked in conjunction with any package tour. Your vouchers must clearly indicate: Booked and payable by Bliss Holiday and show the Bliss Holiday booking number. This information must be printed in English and appear in a prominent place on your voucher to ensure proper servicing by the supplier. Vouchers should also include Bliss Holiday telephone number 230 230 59427344. In exceptional instances where passengers are traveling without vouchers, Bliss Holiday may issue replacement vouchers but cannot be held responsible for any inconvenience or additional charges which may apply. A service fee of €20 per room per hotel or per person per service will be added for unauthorized vouchers in addition to any fees charged by the supplier. Bliss Holiday will not be held accountable for any vouchers issued without confirmation from Bliss Holiday and we reserve the right to refuse to honor vouchers for services not booked through Bliss Holiday. If a Supplier (hotel/ground service/attraction) accepts your voucher listing Bliss Holiday as the responsible payee, your account will be invoiced automatically based on hotel charges plus an additional €20 fee as detailed above. Smoking> Smoking is not permitted on touring or sightseeing motor coaches in Mauritius/Rodrigues. Smoking is also restricted in most hotels and restaurants and in certain cities, bars, and lounges. Guests with disabilities> Bliss Holiday regrets that its representation cannot devote the level of special attention and accommodation that a passenger with a particular disability may require. Passengers needing assistance for personal needs must be accompanied by an able companion.
GUIDE SERVICES - SIGHTSEEING & ADMISSIONS | All sightseeing operate seat-in-coach basis, unless otherwise. Some service suppliers pick up drop off specific hotels, but this guaranteed. In most instances, passengers have made their own arrangements departure or arrival points. Sightseeing tours do include admissions (unless specifically indicated otherwise). MORE ABOUT CLAIMS AND ADJUSTMENTS | Passengers must immediately contact Bliss Holiday representative or the office on 230 59427344 if any problems develop for Bliss Holiday to intervene and resolve the problem. Passengers should know the Bliss Holiday booking number for easy reference. If passengers do not contact our offices at the time of the problem, we may not honor claims sent to us later. Claims for refunds and adjustments must be made in writing within 45 DAYS after our services are rendered. Claims must be accompanied by full details and documentation (hotel folios, receipts, vouchers, photos, cancellation numbers etc.). Whenever passengers cancel a hotel or other service directly, they must be able to supply a cancellation number, hotel/service supplier contact name and the date of cancellation. Whenever passengers are asked to pay directly to the supplier, they should contact Bliss Holiday immediately. Receipts and/or proof of payment must be submitted to Bliss Holiday for a legitimate claim or request for a refund or adjustment. What happens next> Bliss Holiday will do its utmost to respond to claims/adjustments as soon as possible. Our average response time is 21 business days. Correspondence regarding claims and adjustments should be sent to the attention of our Customer Service Department e-mail: info@blissholiday.mu. Any discrepancy claimed on an invoice must be accompanied by your calculations to that point. Any cancellations and adjustments made on a booking will be reflected on your next Statement of Account. All previous invoices will be voided. Please be aware that Bliss Holiday does not authorize any deductions of amounts due for pending claims, until we are given the opportunity to research the matter and reach a mutual agreement. Bliss Holiday maintains separate Change and Cancellation Policies from hotel or service suppliers. A hotel or supplier waiving a fee does not necessarily imply that Bliss Holiday will automatically waive its fees. Liability Waivers Some suppliers providing adventure activities may require participants to complete and sign a liability form which is mandatory and locally processed. Passengers must be made aware of this procedure and know that they will not be provided the service should they refuse to sign the Liability Waiver Form. Each supplier has its own form.
Below, you will find the most common terms & conditions usually included in a Liability Waiver agreement: (please have these translated for your passengers if possible!)
- Any risk, dangers and hazards of the activity are fully understood and assumed by the passenger.
- The possibility of personal injury, emotional trauma, illness, unanticipated event, death, loss or damage to property is entirely at the passengers own risk.
- The passenger agrees to waive any and all claims against the company arising from the participation in adventure activities.
- The agreement will be effective and binding upon heirs, next to kin, executors, administrators and all persons who may be entitled to assert a claim as a result of the injury of the passenger.
- The passenger confirms being mentally and physically fit and fully able to participate in adventure travel. There are no special medical requirements, but exceptions would be included in the form if applicable.
- A parent or guardian will have to read and sign the agreement on behalf of passengers under 18 years of age.
MORE ON OUR PROMISE OF SERVICE (RESPONSIBILITIES) | Bliss Holiday reserves the right to substitute hotels of equal or better standard for those mentioned in the tour itineraries and to alter sightseeing schedules and/or types of transportation whenever and wherever we deem it operationally necessary. The suppliers of transportation, sightseeing, hotel accommodations, meals and other services and attractions, as well as tour escorts, are independent contractors and not agents or employees of Bliss Holiday and therefore neither Bliss Holiday nor any of its affiliates shall be liable for any personal injury or death or damage to or loss of property arising out of the performance or non-performance by such persons and entities or arising out of other incidents while on tour including without limitation equipment breakdown, accidents, theft, lost or damaged baggage, strikes, delays and cancellation of or changes in itinerary, schedules, etc. By making a reservation, you acknowledge the foregoing and agree to advise your clients of the foregoing and to hold harmless Bliss Holiday and its affiliates from all damages, liability, and expenses (including attorney fees) arising out of any claim or legal action related to the foregoing. We strongly recommend that appropriate insurance be obtained prior to arrival. Travel documents, including visas, as well as compliance with custom regulations, are the responsibility of the passengers. Bliss Holiday will not be responsible for costs incurred by passengers not having proper travel documentation.
Other possible charges
Some accommodations require prepayment, most charge if a traveler does not check in to a reserved room as scheduled, and some reservations are nonrefundable if canceled. There may be cancellation charges for certain guaranteed services. Familiarize yourself with all rules that may apply to your reservation.
E-mail address
Please verify that the e-mail address we have on file is the correct address. We’ll use this address to send you reservation
Thank you for booking with Bliss Holiday!
Your Booking Engine of choice for hotel and ground services in Mauritius / Rodrigues.
www.blissholiday.mu
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