Terms & Conditions

Last updated: 22 November 2024

General Terms

Rates validity: 1 November (current year) – 31 October (next year), unless hotels change in January. Check your confidential tariff on the login page.

Extra Special Products

Reduced rates or value-added packages are published in the Special Offers section of blissholiday.mu and updated regularly.

Accommodations

Star Ratings & Descriptions

Bliss Holiday uses its own rating system. Room descriptions are supplied by hotels and may change without notice; we cannot be held liable for such updates.

• Rates: quoted in EUR, per room per night, taxes included. Unused portions are refunded at check-out.
• Bed types: double rooms usually contain one double bed. Separate beds must be requested at booking and are subject to hotel confirmation.
• Triple/Quad: normally 2 double or 2 queen beds.
• Baby cots, garlands, cold towels: on request, extra charges apply.
• Convention/Premium dates: higher rates apply and are confirmed at booking.
• Non-listed hotels: subject to pre-payment and handling fees; no refund for unused services.

Hotel Booking Policies

How to Book

Use our on-line system blissholiday.mu or e-mail: reservations@blissholiday.mu. Provide:

• Full passenger names and children’s ages
• Rooming list (max 4 pax/room; >4 on request)
• Hotel category, arrival/departure dates, number of nights
• Special requests (bed type, non-smoking, accessible, etc.)
• Flight details if timing affects check-in
• Your file ref. & full company details

Requests are normally confirmed within 24 h (48 h for Rodrigues/non-listed hotels). If the requested hotel is unavailable we will offer an alternative unless you ask us not to. All reservations are guaranteed for the first night.

On-line Reservation System

• Instant confirmation for allocated inventory; otherwise on-request.
• Travel-professionals receive net rates; end-users see public rates.
• Group bookings (>4 rooms or >10 pax) are prohibited on-line; contact us directly.
• Selling FIT rates on the Internet without written approval is forbidden and will lead to immediate contract termination.

FIT Services & Transfers

Arrival Transfers (SIC)

• Minimum 2 passengers on the coast.
• 60 min waiting time after landing; representative at counter 25 or driver with name board.
• If not met, call +230 5942 7344 / 5942 7326. Failure to call and taking a taxi will be treated as no-show and charged accordingly.

Land Services & Sightseeing

• Minimum 2 pax unless stated otherwise; subject to change after confirmation.
• Reconfirm pick-up time at least 24 h prior.
• Force-majeure events: no liability for extra costs; alternative arrangements will be attempted.

Cancellation Policy – Tours & Excursions

• No-show on day of excursion: 100 % fee
• ≤24 h before departure: 100 % fee
• 24-48 h before departure: 50 % fee
• Bad weather – client cancellation: 100 % fee
• Bad weather – Bliss Holiday cancellation: full refund

Notes:

• Private tours minimum 2 adults
• Menus/routes subject to change

Payment

Direct Hotel Bookings

Full pre-payment 30 days prior to arrival. Proof of payment to be sent to Bliss Holiday Ltd.

Payment Types

• Direct billing: available to accredited travel professionals with deposit/letter of credit; payment due 30 days after service.
• Pre-payment: required when no credit agreement exists.
• Credit card: Visa & MasterCard accepted on-line or by phone.

Wire Transfer

Notify accounting (reservations@blissholiday.mu) with detailed allocation of funds.

Changes & Cancellations

All amendments must be sent in writing (e-mail) and acknowledged by Bliss Holiday. Unused services are non-refundable. FIT hotel cancellation:

• 45-30 days before arrival: 50 %
• <30 days: 100 %
• No-show: 100 %

Exceptional policies (early departure, name change = cancellation) are displayed on-line. Deductions for pending claims are not authorised until mutual agreement is reached.

Vouchers & Operational Policies

• One voucher per service, clearly showing “Booked & payable by Bliss Holiday” + booking number + phone +230 5942 7344.
• €20 service fee per invalid voucher plus supplier charges.
• Smoking is prohibited on coaches and restricted in most hotels.
• Guests with disabilities must be accompanied by an able companion.

Claims & Adjustments

Problems must be reported immediately on +230 5942 7344. Written claims with full documentation within 45 days of service. Average response time: 21 business days. Send to: info@blissholiday.mu.

Liability Waiver (Adventure Activities)

Participants may be required to sign a supplier waiver acknowledging:

• Risks are assumed by the passenger;
• Personal injury, loss or death are at passenger’s own risk;
• All claims against the supplier/Bliss Holiday are waived;
• Agreement binds heirs and executors;
• Passenger confirms fitness to participate;
• Parent/guardian signature required for minors.

Our Responsibility

Bliss Holiday may substitute hotels/services of equal or higher standard when necessary. Suppliers are independent contractors; neither Bliss Holiday nor affiliates are liable for injury, loss or damage arising from their acts or omissions. Travel-insurance and proper documentation (visas, passports) are strongly recommended and remain the passenger’s responsibility.

Miscellaneous

• Extra charges: some bookings are non-refundable or carry cancellation fees—read individual conditions.
• E-mail: ensure the address on file is correct; all confirmations and invoices are sent electronically.

Thank you for booking with Bliss Holiday – Your booking engine of choice for Mauritius & Rodrigues!